Frequently Asked Question
The FAQs section for patients at The Family Wellness Centre is a comprehensive resource for all your queries related to our services, facilities, and policies.
Before we begin any treatment, it is important for us to gain a thorough understanding of your medical and health history. A number of health problems can often imitate spinal disorders, which is why we take the time to discuss your history in detail. Following this, we will conduct a comprehensive examination to ensure the most accurate diagnosis possible. Our initial consultation will typically take around 30 minutes, although this depends on the complexity of your case. It's important to note that if we feel we cannot help you or if we uncover any additional concerns during our examination, we will gladly refer you to the appropriate healthcare provider and liaise with your general practitioner as needed.
Chiropractic services are commonly covered by private health funds as part of their extras package. It's important to note that annual limits do apply, and the amount reimbursed can vary depending on your specific fund. To ensure you're aware of the exact details of your coverage, it's recommended that you check with your health fund. Additionally, patients referred by their general practitioner as part of a chronic disease management plan can claim a portion of their fees through Medicare, with up to 5 visits covered per year. Our clinic offers the convenience of on the spot electronic health fund rebates through HICAPS, making the claim process efficient and straightforward.