Faq
Frequently Asked Question
The FAQs section for patients at The Family Wellness Centre is a comprehensive resource for all your queries related to our services, facilities, and policies.
We pride ourselves on providing high-quality care without unnecessary tests or procedures. That's why we don't require X-rays or other diagnostic imaging for every patient who walks through our door. Instead, we rely on our expertise and training to determine whether imaging is necessary based on your symptoms and medical history. If we do determine that you need an X-ray or MRI, we have excellent relationships with diagnostic facilities and radiologists that allow us to provide you with the best possible care.
the best possible care for your needs. Medicare covers the cost of plain film X-rays for Australian residents. MRI scans, however, are not always claimable unless referred by a medical specialist.
At our clinic, referrals aren't a necessity, but they certainly are welcomed. We believe that working with your medical team can only improve the care you receive. So, while we do love working with other doctors, we're also happy to see patients who have found us on their own.
Before we begin any treatment, it is important for us to gain a thorough understanding of your medical and health history. A number of health problems can often imitate spinal disorders, which is why we take the time to discuss your history in detail. Following this, we will conduct a comprehensive examination to ensure the most accurate diagnosis possible. Our initial consultation will typically take around 30 minutes, although this depends on the complexity of your case. It's important to note that if we feel we cannot help you or if we uncover any additional concerns during our examination, we will gladly refer you to the appropriate healthcare provider and liaise with your general practitioner as needed.
When it comes to your health, safety is of the utmost importance. Thankfully, numerous scientific studies have shown that chiropractic adjustments are remarkably safe when used correctly. At our clinic, your safety is our top priority. We take great care in investigating your case thoroughly before beginning any treatment. If we determine that chiropractic adjustments are not in your best interest, we will not hesitate to refer you to the appropriate medical professional. You can rest assured that we have your best interests in mind, and only want what is best for your health and wellbeing.
The short answer is yes. However, before starting any treatment plan, our clinicians make sure to take the time to accurately diagnose the root of the issue. Through a thorough history and physical exam, we gather all the necessary information to determine the best course of action for you. Sometimes additional tests, such as X-rays or blood tests, are needed before beginning treatment. However, we only recommend these if they are truly necessary. Your safety and well-being are our top priority, and we will always strive to make informed decisions for your care. In most cases, it is safe to begin treatment on your first visit, and our team will make sure you understand the plan moving forward.
Chiropractic services are commonly covered by private health funds as part of their extras package. It's important to note that annual limits do apply, and the amount reimbursed can vary depending on your specific fund. To ensure you're aware of the exact details of your coverage, it's recommended that you check with your health fund. Additionally, patients referred by their general practitioner as part of a chronic disease management plan can claim a portion of their fees through Medicare, with up to 5 visits covered per year. Our clinic offers the convenience of on the spot electronic health fund rebates through HICAPS, making the claim process efficient and straightforward.
